Privacy policy

This Privacy Policy explains how Livingtools may collect, use, and handle information when you browse our website, purchase products, contact customer support, or otherwise interact with our online store.

Information You Provide

When you place an order or contact us, we may receive information such as:

Your name
Email address
Telephone number, if provided
Billing information
Shipping address
Products ordered
Transaction details
Customer-support messages
Return or exchange information
Product questions
Other information you voluntarily provide

If customer accounts are available, we may also process information connected with your account.

Information Generated When You Browse

Certain technical information may be collected automatically when you use our website.

This may include:

IP address
Browser type
Device type
Operating system
Approximate location
Pages or products viewed
Referring website or source
Website interactions
Cookie and session information

This information can help us operate the website, understand customer activity, improve performance, and help detect suspicious behavior.

How We May Use Information

Livingtools may use information to:

Process and verify purchases
Complete payment transactions
Prepare orders for shipment
Send order confirmations
Provide tracking and delivery information
Answer customer questions
Handle returns and exchanges
Process approved refunds
Prevent fraudulent transactions
Maintain business and order records
Improve website functionality
Communicate service-related information
Comply with applicable legal obligations

Where applicable, we may also send promotional emails. Customers can opt out of marketing communications using the unsubscribe option provided in those messages.

Payment Processing

Payments may be handled by third-party payment processors.

When you submit payment information, you authorize the information necessary to process your transaction to be provided to the applicable payment provider.

Livingtools does not intentionally store complete payment-card numbers within its own website systems.

Service Providers

We may share information with companies that assist us in operating our store, such as:

Payment processors
Shipping carriers
Fulfillment providers
Website-hosting services
Customer-support platforms
Email and communication providers
Analytics services
Fraud-prevention providers

Information may also be disclosed where required by applicable law or a valid legal request.

If Livingtools is involved in a merger, sale, acquisition, or restructuring, relevant information may be transferred as part of the transaction.

We do not sell customer personal information for money.

Cookies

Our website may use cookies or similar technologies to support:

Shopping-cart functionality
Checkout
Website preferences
Site performance
Analytics
Security
Fraud detection

Browser settings generally allow you to control or remove cookies. Restricting essential cookies may affect the operation of certain website features.

Information Security

We use reasonable safeguards intended to protect information from unauthorized access, misuse, loss, or alteration.

However, no electronic transmission or storage method can guarantee complete security.

Data Retention

Information may be kept for as long as reasonably necessary for order fulfillment, customer support, accounting, refunds, fraud prevention, dispute management, and applicable legal requirements.