Shipping policy
This Shipping Policy explains the delivery options and order-tracking process used by Livingtools.
Shipping Area
Livingtools provides shipping throughout the United States.
Shipping Cost
We offer free shipping on all orders.
There are no additional standard shipping charges added to eligible orders.
Delivery Options
Our estimated delivery periods are:
Free Standard Shipping: 4–8 business days within the United States
Express Delivery: 3–6 business days within the United States
These delivery periods are estimates and may be affected by carrier operations or circumstances outside our reasonable control.
Daily Order Cut-Off
Our order cut-off time is:
12:00 AM Eastern Standard Time (GMT-5:00), New York time
Orders submitted after the applicable processing cut-off may begin processing during the next applicable order-processing period.
Sending Items to Different Addresses
A single order cannot currently be divided between multiple delivery addresses.
If you need products delivered to different locations, please submit separate orders for each shipping address.
Tracking Your Package
After your order ships, we will send a shipping notification containing the applicable tracking number.
Tracking information may require up to 48 hours to begin displaying carrier updates.
Shipment Has Not Arrived
If your order has not arrived within 20 days after you received your shipping confirmation email, contact:
Please include your:
- Name
- Order number
so that we can review the shipment information and assist you.
Products Damaged in Transit
If your purchase arrives damaged, please contact us as soon as possible at:
Include:
- Your order number
- A clear photograph of the damaged product
This information helps us review the issue and determine the appropriate resolution.
Shipping Support
Livingtools
Email: support@livingtools.us