Refund policy
At Livingtools, we want customers to have a straightforward process when a purchase does not meet expectations.
60-Day Return Period
Eligible products may be returned within 60 days from the order date.
If you decide that your purchase is not suitable for you, contact us within this timeframe to begin the return process.
Requesting a Return
Before sending merchandise back, contact:
Provide your order information and explain why you would like to return the product.
Return instructions may be provided after your request is reviewed.
Exchanges
If your purchase is not what you expected and you would prefer an exchange, contact us.
Our support team will review the available options and work with you to determine an appropriate solution.
Return Shipping and Restocking Fees
For eligible returns covered by this policy:
Return shipping costs and restocking fees will not be deducted from your refund.
Return Inspection
After returned merchandise is received, it will be inspected.
The inspection process generally takes approximately 5–7 business days.
If the return satisfies the applicable return criteria, the refund will then be processed.
Refund Processing Time
After the refund is processed by Livingtools, your payment provider may require an additional 3–7 business days before the funds appear in your account.
Actual posting times depend on the applicable payment provider or financial institution.
Cancelling Before Shipment
If you want to cancel an order before it ships, contact us promptly.
A 5% processing fee will be deducted from the refund of an eligible pre-shipment cancellation to cover transaction-processing costs.
After shipment, the normal return process generally applies.
Product-Specific Return Conditions
Certain products may have additional return or refund requirements based on manufacturer policies.
Where applicable, customers should review the relevant product information or contact:
for assistance.
Chargebacks and Payment Disputes
We encourage customers to contact us directly if there is a problem with an order, delivery, return, or refund before filing a chargeback.
This gives our support team an opportunity to review the issue and assist you.
Fraudulent chargebacks may be disputed and addressed through available legal and payment-provider procedures.
Return Assistance
Livingtools
Email: support@livingtools.us